Returns Policy – Shopperlistic South Africa

Effective Date: March 2025

1. Overview

At Shopperlistic, we aim to ensure complete satisfaction with every purchase. If you are not entirely happy with a product, you may request a return in accordance with the terms below.

2. Eligibility for Returns

Items may be eligible for return if:

The return request is submitted within 7 days of delivery
The item is unused, in original packaging, and in a resalable condition
The item is defective, damaged, or significantly different from its description

Certain items such as perishable goods, personal care items, and custom-made products are not eligible for return.

3. Return Process

To initiate a return:

Log into your Shopperlistic account and go to the 'My Orders' section
Select the item you wish to return and complete the return request form
Our team will review your request and provide return instructions
Once the item is received and inspected, a refund or exchange will be processed

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or delivered incorrectly. We recommend using a trackable shipping method.

5. Refunds

Once your return is approved and received, refunds will be processed within 7 business days. Refunds will be issued to the original payment method used at checkout.

6. Exchanges

Where possible, we offer exchanges for size, color, or replacement of faulty items. If the requested item is unavailable, a refund will be provided instead.

7. Vendor Returns

Returns for vendor-supplied items must follow the same procedure. Vendors are expected to honor our return policy terms and process refunds or replacements promptly.